Refund & Replacement Policy

Batch 001 - Live Allocation

3/100 SoldNext Release: Aug 2026

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Refund & Replacement Policy

Status - interim

Interim policy. Vivre Labs is operating in a pre-launch state. This page consolidates the refund commitments already made elsewhere on the Platform (the testing repository, the checkout flow, and the reservation terms) into one place. The full, counsel-certified, market-specific policy will replace this document at clinical launch.

Effective: at clinical launch · Last updated: May 2026

1. A lot that fails testing is never dispensed

Every lot Vivre allocates is independently tested before release (see the Testing & Certificates page). If a lot fails testing, it is not dispensed, and anyone who ordered from that lot is refunded in full. Results are published either way - the testing page shows what was found, including a lot that came in under its labelled mass.

2. A protocol your physician declines is refunded in full

Payment reserves your allocation and locks your Batch 001 rate - it does not authorize dispensing. Dispensing follows your physician consultation. Anything your physician declines at that consultation is refunded in full.

3. Reservation deposits

A reservation deposit is applied to your order once it proceeds, and is refundable per these terms if it does not. For crypto deposits specifically: funds convert to Vivre platform credit by default rather than an on-chain refund, to avoid gas fees making a small refund uneconomic; an on-chain refund to your wallet is available on request, gas fees permitting.

4. What this page does not yet cover

A specific refund timeframe, the process for a product damaged or lost in transit, and a like-for-like replacement policy are not yet published. These will be added once finalized - this page will not claim a commitment the Platform has not actually made.

5. Contact

For a refund request or a question about an order: use the contact options on the Platform, or your Telegram-linked account if you have one. Legal questions about this policy: legal@vivre.[domain].

This document is the interim, pre-launch version. The full, counsel-certified, market-specific versions for Malaysia, Indonesia, and Thailand are being prepared with named local counsel and will replace this document at clinical launch. The operating commitments described - supervised-only clinical care, the data architecture, the non-DTC operating boundary - reflect Vivre\'s deliberate design choices and are not expected to materially change in the final versions.